Sales and customer service skills
Ford - ECO Technologies
Ford has recently developed a range of cutting edge ECO Technologies which reduce fuel consumption and carbon emissions. LINE developed a series of interactive animated ...
Ford - Ford Foundation
Building on the capability provided by the Ford Learning Centre, LINE also helped design, develop and deliver the 'Ford Foundation Strategy', an e-learning suite of ...
Volvo - Interactive Service
Volvo were looking to revitalise dealership staffs' ability to provide premium customer service. They commissioned LINE to develop two hours of online communications and e-learning ...
Volvo - Employee Induction
New employees get a taste of what life is like at Volvo through the stories of a wide cross-section of its employees around the world ...
a²om - Anatomy of a Crash
The a²om academy is a unique driving education programme that blends in-car training, web-based training, DVD and neuro-scientific exercises. By challenging young drivers' attitudes towards ...
Ford - Feel The Difference
'Feel the difference’ is a multimedia communications piece designed to drive the ‘Feel the difference’ brand message to Ford’s internal audience. LINE created a digital ...
The way people are now buying products is changing rapidly. In many cases customers have already made their buying decision before they walk in to a showroom. Technology and social media are big influences, and have an impact on customers brand loyalty. Getting customer service right becomes increasingly more important as the role of the sales executive changes. Dealerships need first-class customer service skills and sales skills to achieve premium service and performance.
Our scenario-based online learning enables learners to rehearse in a safe environment and to challenge and adapt their own behavior. We are experts in the field of developing behavior changing programmes, and have won many awards in this area. If you’d like to find out more about what we can offer to improve your team’s customer service and selling skills please give us a call.
